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BEWARE difference between Domain Name Available Notices and genuine invoice

7th December 2010
Terry-lee Mulvey

Thomas Marsden have had quite a few clients receive ‘Renewal’ notices for Domain names recently that are not from Thomas Marsden but appear to be for the renewal of the clients domain name. Firstly, any Domain or Hosting service that is provided by Thomas Marsden will ALWAYS be invoiced via a Thomas Marsden official invoice, with all Thomas Marsden address, EFT & ACN/ABN numbers supplied. If Thomas Marsden provides your hosting and/or domain, you will never receive an invoice from a third party for those services.

Secondly, please double check the domain name or website address on any notice that you may receive from any other Domain or Hosting company. In most cases, the Domain name or website hosting address is a slight variation of what Thomas Marsden have registered on your behalf. For example, Thomas Marsden may have yourcompanyname.com.au registered; the other notice may be yourcompanyname.com. They look very similar, but in fact are quite different. au identifies you as an Australian company whereas .com is international.
Thirdly, although the notice you receive from another company looks very much like a genuine renewal, along with payment options and account numbers, if you read the notice carefully, particularly the small print, it will have the words ‘invitation to register’ or ‘Domain Name Available’ rather than ‘Invoice’. In reality, it is merely telling you that this variation of your registered Domain is available to you, IF you would like to sign up & pay for it; NOT a renewal for the domain you already have registered with Thomas Marsden.
If you do receive an invoice for the exact domain name or website hosting that Thomas Marsden provide for you, do not pay but forward a copy to us so that we can alert proper authorities.
Finally, if in any doubt, please don’t hesitate to contact us to double check. We would rather a 5 minute phone call to put your mind at rest rather than you paying expensive registration fees for domain names or hosting that you do not need and that you will not use.

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